FAQs
Common questions about personalised engraving.
Helpful details on artwork, proofs, delivery, business orders and personalised product care.
Questions & Answers
How long does delivery take?
Most products are made to order in 1-3 working days before dispatch. Delivery options are confirmed during checkout.
Can I send my own artwork or logo?
Yes. Product pages and enquiries can include logos, photos or artwork. Clear files give the best engraving result.
Can I request a proof before engraving?
Yes. Choose proof approval where available, or request one when contacting us about a custom or business order.
Do you make business orders?
Yes. Etch & Roam creates branded coasters, keyrings, pens, wallet cards and practical engraved gifts for businesses, teams and events.
Can personalised items be returned?
Personalised items cannot usually be returned unless damaged, faulty or different from the agreed order details. See the returns policy for more detail.
What materials can be engraved?
Common options include slate, wood, bamboo, leatherette, anodized metal, stainless steel and selected giftware materials.
Still need help?
Send a message with your product idea, artwork question or order deadline.